The roles of three different people at John Lewis in the Sales Department Essay Example for Free

The roles of three different people at John Lewis in the Sales Department riseWe asked the Caroline ODonovan the Human Resources Training four-in-hand to tell us ab out three different jobs in the same department. Here is the information she gave us.John Lewis is slip by on certain Principles that all staff have to keep to* By a clear understanding of what the employer expect of them and what there duties are.* commutate clearly and on a regular basis to ovoid misunderstandings.* Know they rites and responsibilities within the line of reasoning this is what they are entitled to and what they must take responsibility for. PurposeThe partnerships ultimate exercise is the happiness of all its members, through their worthwhile and satisfying employment in a successful business. Because the Partnership is avouched in trust for its members, they share the responsibilities of ownership as well as its payoffs profit, knowledge and power.PowerPower in the Partnership is shared between three governing authorities, the Central Council, the Central Board and the Chairman.ProfitThe Partnership aims to throw sufficient profit from its trading operations to sustain its commercial vitality, to finance its continued development and to distribute a share of those profits each social class to its members, and to enable it to undertake other activities consistent with its ultimate purpose.MembersThe Partnership aims to employ people of ability and integrity who are committed to working together and to documentation its Principles. Relationships are based on mutual respect and courtesy, with as much equality between its members as differences of responsibility permit. The Partnership aims to recognise their individual contributions and reward them fairly.Job DescriptionsThese are the details of what an employee is expected to do at John Lewis. People are given a job description when they apply for a job so they know what they are applying for.At John Lewis the jo b descriptions include* Job Title* Who they are responsible to* Status eg, Non-management* Main purpose* Job responsibilitiesJohn Lewis do not use person specifications. These state the personal qualities and qualifications that the applicants need to do the job. John Lewis say they discuss these things but do not give them out to staff as official documents.At John Lewis jobs are split into sales or non-sales jobs. In the exchangeing department there are actually four different levels of jobs1. Assistant Sales Cashier2. Sales Cashier3. Section tutor4. Selling Department dispenserThe three jobs we are looking at are Sales Cashier, Section Manager and Selling Department Manager. As the jobs get higher up the weighing machine there are more responsibilities to that job.1. Job title Sales Cashier-sports equipment departmentResponsible to Department ManagerStatus Non-ManagementI have chosen the sports equipment ancestry to do my project on. The job description( in italics) is what has been set for the staff and the meaning next to it(non italics)* Provide courteous and informed customer service and sell the trade in by knowing the stock and relating it to customer necessitate. This federal agency that the partners in that department will have to know all of the stock what product is best for a peculiar purpose and whats the best product for the customers. (Not meaning the most expensive product). If the member of staff is slightly unsure which is the best product then he/she will get another member who would Know.* To substantiate the housekeeping standards of the department by keeping the fixtures and displays sightly and well stocked with a balanced categorisation. This means that the partners will have to keep a regular check on the stock and make sure when one is sold the same item is replaced on the shelf. Also to check equipment is not tampered with.* To complete monetary and credit transactions within procedure outlined in Instruction for the use of Cash Registers* To assert the housekeeping standards of the department by keeping the fixtures and displays. clean and well stocked with a balanced assortmen.t* To assist with the preparation and execution of stocktaking** To maintain security system of cash, cash registers, sales checks and stock within the department. This is to have a partner always around the tills so that nothing will happen. Be aware of shoplifters.* To cite the Partnerships written rules and regulations particularly in relation to general behaviour to colleagues, customers and others, standards of dress, security, stock handling, discount, fire and emergency procedures.* To carry out duties required regularly or occasionally, concord to the circumstances and guidance of the Department Manager.* Benefits 5 6 per hour depending on experience2. Job title Section ManagerResponsible to Department ManagerMain Purpose To assist in the management of the department by planning, organising and supervising the activities of the team to ensure a high standard of service is retained at all times.1. propose organise and supervise the activities of the team.(a) Plan and manage office floor cover.(b) Organise priorities and allocate tasks to match resources.(c) Review task extent against task allocation.(d) Coach on work performance to Partners.(e) Plan organise and supervise exceptional events as directed e.g. Stocktaking and Clearance.2. Ensure Partners advise and sell to customers.(a) observe Partners selling skills.(b) Monitor Partners produce knowledge.(c) Encourage promotion of customer services.3. Contribute to developing and maintaining customer service.(a) Develop and maintain positive relationships with customers.(b) Investigate and crapper with customer complaints.(c) Control the procedure for dealing with complaints.(d) substantiate the Partnerships trading policy.(e) discover, suggest and implement improvements to customer service.4. Evaluate and monitor the receipt of paym ents from customers for goods and services.(a) Evaluate takings practices and procedures,(b) Monitor takings practices and processes at cash point.5. Contribute to the continuous improvement of the department(a) Identify opportunities for solving problems and improving the department.(b) Recommend improvements for the department.Contribute to the implementation of improvements to the department.6. Present and kindle stock get Partnerships display and merchandise standards.Organise, monitor and evaluate promotions of stock to increase sales.(c) Organise, monitor and evaluate the display of stock.7. Maintain the availability of stock(a) Maintain stock availability.(b) Recommend measures to improve stock availability.(c) Monitor and assess stock levels against requirements.8. Supervise the receipt and storage of goods(a) Supervise, organise and maintain stockholding areas.(b) Monitor and maintain stock movements.9. Create, maintain and enhance productive working relationships(a) Creat e and enhance productive working relationships with your team and colleagues.(b) Maintain and enhance productive working relationships with your manager.(c) Identify and minimise conflict within your team.10. Contribute to the training and development of your team.(a) Contribute to planning the training and development of your team.(b) Contribute to the training and development of your team.(c) Contribute to the judgment of training.(d) Take responsibility for your development.11. Contribute to a secure safe and healthy workplace.(a) Implement procedures to maintain the security of cash and stock.(b) Monitor losses and investigate place problems.(c) Assess and control risks to health and safety.(d) Implement procedures to deal with threats to security, health and safety.12. Promote Partnership principles and practices.(a) Provide information to Partners on councils, committees and Partnership Social activities.(b) Maintain Partnership Rules and Regulations.(c) To assist with the p reparation and execution of stocktaking.(d) To observe the Partnerships written rules and regulations particularly in relation to general behaviour to colleagues, customers, and others, standards of dress, security, stock handling, discount, fire and emergency procedures.(e) To carry out duties, required regularly or occasional, according to circumstances and guidance of Department Manager.3. Job title Selling Department ManagerResponsible to Head of splitMain Purpose To optimise sales, reputation and profitability of the department and fork through the management of resources and the development of Partners, ensuring we deliver quality customer service and solicit the opportunities presented by the merchandise. This is to be achieved within the spirit, policies and written regulations of the Partnership.1. Maximise the sales performance of the departmentUse space and group merchandise effectivelyOffer the proper(ip) stockPresent stock to the best effectTicket merchandise to ai d customer selectionPromote merchandiseMaintain a clean and tidy, well stocked departmentGenerate commercial awareness within the team2. Contribute to the profitability of the selling department and branch by controlling wastage and costsbelittle known and unknown wastageMinimise costs to the department and branch3. Maintain and improve customer serviceEvaluate performance against agree standards of customer serviceIdentify, agree and implement improvements to standards of customer serviceManage and evaluate customer complaints and take steps to minimise them4.Control the Stock Management governanceMonitor stock control information to ensure stock levels meet expected salesEstablish and maintain the correct balance of stock assortment with buyersEvaluate the effectiveness of arrangements for receiving, marking off and distributing stock for the departmentOrganise the stocktaking operationMonitor and control staffing resources within an agreed budgetPlan and agree staff visualize and pay reviewContribute to the selection of new recruitsMonitor and control the department staff costs within estimateEncourage and maintain a learning and development culture for self, team and individuals to improve personal performance and achieve business objectivesTake responsibility for own development and learningDevelop section managerDevelop the teamManage the development of individualsSupport off the job learning opportunities to ensure Partners needs are identified and metCreate, maintain and develop effective working relationshipsEstablish and maintain trust and support of ParntersEstablish and maintain positive relationship with branch and central management colleaguesIdentify and manage conflictImplement disciplinary and grievance proceduresProvide support and guidance to deal with unacceptable performanceManage continuous improvement in the departmentEncourage Partners to contribute to the continuous improvement of the department.Visualise changeUse stock control sys tems to develop our businessMatch stock to customer profilesCreate administration systems to develop our businessRaise Partners awareness of commercial developmentsIdentify and manage proposals to improve the departmentMaintain the security, health and safety of the working environmentControl and monitor all aspects of security for cash, stocks and PartnersOrganise, monitor and update Risk Assessment in the departmentMinimise risks to health and safety of Partners and customersMaintain and promote an interest in partnership principles and practicesEncourage Partners to demonstrate a sense of responsibility as members of a democratically owned businessGenerate and sustain teams interest in, and knowledge of Partnership mattersMaintain all Partnership Rules and Regulations and ensure individuals in team do as well